1. Information We Collect
When you place an order, create a web profile, request technical advice, or apply for a trade credit account, we may collect and process the following information:
- Contact Identification: Name, job title, company name, business address, email address, and site contact phone numbers.
- Financial & Transactional Data: Invoicing history, delivery notes, payment records, and payment method details (processed via PCI-compliant gateways).
- Trade Account Validation: Director details, company registration numbers, trade reference checks, and financial history for credit assessments.
- Technical Web Interaction: IP addresses, browser specifications, operating system logs, and website navigation patterns via standard analytics cookies.
2. How We Use Your Data
We utilise collected data strictly under lawful bases defined by UK GDPR:
3. Data Sharing & Operational Partners
We do not trade or sell personal information. Information is shared only with verified service providers necessary to complete business operations:
- Logistics Partners: National couriers (such as DPD) and freight handlers for direct site deliveries.
- Financial Gateway Partners: PCI-DSS certified banking networks and merchant processing platforms.
- Credit Reference Agencies: Authorised credit checking bureaus during trade account onboarding assessments.
- IT Infrastructure Providers: Secure web hosting, database providers, and internal ERP system maintainers operating under strict data processing agreements.
4. Cookie Usage & Web Analytics
Our website uses small text files called cookies to deliver essential e-commerce capabilities:
- Essential Cookies: Required for shopping basket functions, user login sessions, and secure checkout processing.
- Performance Cookies: Anonymous analytical tools (such as Google Analytics) that help us measure site traffic, page speed, and navigation trends to improve user experience.
- Managing Preferences: You can adjust, block, or delete cookies via your browser settings at any time, though disabling essential cookies may impact web checkout functionality.
5. Data Retention & Security Measures
We maintain technical and organisational security controls to safeguard your data against loss, misuse, or unauthorised access. Financial transaction records are securely retained for a minimum of 6 years to satisfy UK Statutory Tax obligations, after which they are securely purged.
