1. Basis of Sale & Orders
All website orders placed with Metro Fixings Ltd are subject to these terms. An automated confirmation email acknowledges receipt of your request but does not constitute formal acceptance.
- A binding legal contract is established only when goods are dispatched from our warehouse or depot network.
- We reserve the right to decline or cancel orders due to stock unavailability, pricing errors, or unverified payment credentials.
- Bespoke, custom-cut, or non-catalogue items sourced specially for site specifications cannot be cancelled once production or procurement has commenced.
2. Pricing, Taxes & Payment
Price Adjustments: Prices are subject to change without prior notice. The valid price payable is that displayed at final checkout settlement.
VAT Calculations: Value Added Tax (VAT) is applied at the UK statutory rate during checkout itemisation.
Settlement Terms: Payment is required in full via debit/credit card or PayPal prior to dispatch, unless charged against an approved 30-day trade credit account.
3. Delivery & Site Access
Deliveries are executed via our fleet or accredited couriers (such as DPD) under the following conditions:
- Schedules: Quoted delivery timeframes are estimates. Metro Fixings Ltd accepts no liability for consequential loss or site labour downtime caused by transit delays beyond our reasonable control.
- Site Access: Buyers must ensure clear, suitable access for delivery vehicles. Offloading facilities (forklifts/personnel) must be arranged by the customer for heavy pallets or bulky structural steel items.
- Shortages & Damages: Any transit damage or consignment shortages must be noted on the delivery receipt and reported to our trade desk within 24 hours of arrival.
4. Cancellation, Returns & Restocking
Standard stock items may be returned under our commercial policy guidelines:
- Return Windows: Goods must be returned within 30 days of receipt in unused, resalable condition with original packaging intact.
- Handling Fees: Standard commercial returns may incur a 15% restocking and handling charge to cover logistics re-inspection.
- Return Freight: The customer remains responsible for safe return carriage costs, except where items are proven defective or supplied incorrectly by Metro Fixings.
5. Title, Risk & Limitation of Liability
Risk in goods passes to the buyer upon delivery offloading. Full legal title and ownership of all items remain with Metro Fixings Ltd until complete payment of all outstanding invoices has been received. Our total liability for any claim shall not exceed the purchase price of the specific goods supplied.
