Web Order Terms & Conditions

This website (www.metrofixings.co.uk) is operated by Metro Fixings ("the Company").
These Web Order Terms and Conditions govern all online purchases, account creations, and electronic transactions executed through our digital platform by any user or business ("the Buyer").
By placing an order online or registering a digital Trade Account portal, the Buyer agrees to be bound unconditionally by these Terms, along with our primary Privacy Policy and standard Terms and Conditions of Sale and Supply.

The display of products, technical diagrams, specifications, and prices on our e-commerce platform constitutes an "invitation to treat" and not a legally binding offer by the Company.
An online order submitted by the Buyer is considered a formal offer to purchase the specified Goods. A legally binding Contract is only established when the Company transmits an official order acknowledgement via email or dispatches the physical Goods, whichever occurs first.
The Company reserves the absolute right to decline, cancel, or refund any online order prior to dispatch for reasons including, but not limited to, stock unavailability, regional delivery restrictions, or clear typographical pricing errors on the website.

While our fully integrated enterprise resource planning (ERP) software suite actively syncs our warehouse levels with the digital store, all online stock indications are estimates only. True physical availability is confirmed during internal order processing.
All prices displayed on the website are exclusive of Value Added Tax (VAT), which is calculated and added clearly at the checkout screen at the prevailing UK rate.
The Company makes every effort to ensure that technical details, dimensional tables, and product attributes are exact. However, error-free accuracy cannot be guaranteed. Images are for illustrative purposes only; exact manufacturer modifications or packaging changes may occur without notice.

Buyers registering or log-in to a digital Trade Account are entirely responsible for maintaining the strict confidentiality of their account usernames, passwords, and purchasing access codes.
Any online purchase completed using a verified corporate login is deemed by the Company to have been fully authorised by the Buyer. The Buyer will remain liable for all transactions, charges, and credit line call-offs executed under their digital profile.
The Company reserves the right to suspend online portal access, terminate accounts, or revoke online trade pricing discounts instantly if unauthorized usage or system misuse is suspected.

Online payments must be settled at the point of checkout using an approved credit card, debit card, or an authorised corporate trade credit facility pre-mapped to the user profile.
All digital payment card transactions are securely routed through encrypted, PCI-DSS compliant third-party payment gateways. The Company does not store or process raw credit card data on its internal servers.
If a payment card issuer declines authorisation for a web transaction, the Company cannot be held liable for any resultant site delays or dispatch extensions.

By transacting through our platform, the Buyer consents to receiving critical commercial communications electronically, including order confirmations, dispatch notes, electronic invoices, and account statements.
It is the Buyer's responsibility to ensure that email addresses supplied during registration are accurate and capable of receiving system-generated transactional notifications from the metrofixings.co.uk domain.

While the Company aims to provide a reliable, fast, and continuous e-commerce experience, we cannot guarantee uninterrupted access to the platform due to scheduled system maintenance, server transitions, or external internet infrastructure failure.
The Company shall not be liable for any direct or indirect loss, commercial damage, or missed procurement windows resulting from an inability to access the online checkout or use specific website features.

The Company reserves the right to update or alter these Web Order Terms and Conditions at any time to reflect shifting regulatory legal requirements or upgraded platform features. The terms active at the precise moment of checkout will govern that individual transaction.
These Terms are governed entirely by the laws of England and Wales, and both parties submit exclusively to the jurisdiction of the English courts.